Terms of Service

These Terms of Service (“Terms”) govern your use of the website located at ucs.bittonik.com and the language and business services provided by Universe Center Services (UCS).

By requesting services, submitting contact inquiries, or engaging UCS for interpretation, translation, or BPO operations, you acknowledge and agree to be bound by these Terms and any accompanying Service Level Agreements (SLA) or Statements of Work (SOW).

UCS delivers professional services across three core verticals:

• Interpretation Services: Over-the-Phone (OPI), Video Remote (VRI), and On-site spoken interpretation across 150+ languages, including our core specialty in Haitian Creole, English, Spanish, French, and Portuguese.
• Translation & Localization: Certified document translation, technical manual localization, digital and web content adaptation, and proofreading.
• Business Process Outsourcing (BPO): Multilingual customer support, virtual assistants, back-office administration, and dedicated remote operational teams.

UCS commits to deploying vetted, certified linguists and skilled operational specialists. To maintain optimal service delivery, clients agree to:

• Provide legible, complete source documentation and necessary contextual glossaries or reference materials.
• Ensure stable high-speed internet and audio/video equipment when utilizing Video Remote Interpretation (VRI) or remote BPO services.
• Promptly review deliverables within the inspection period specified in your project agreement.

• Client Materials: The client retains all right, title, and interest in and to all source documents, trademarks, and proprietary data submitted to UCS.
• Translated Deliverables: Upon full payment of all applicable fees, all rights and ownership of the final translated materials transfer entirely to the client.
• UCS Proprietary Technology: UCS retains all rights to its website, branding, trade dress, internal glossaries, and proprietary workflow infrastructure.

UCS strives for the highest degree of accuracy in all interpretations and translations. However, language translation and live interpretation involve subjective linguistic and cultural nuances.

To the maximum extent permitted by applicable law, UCS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of the use or inability to use our services. In all circumstances, UCS's aggregate liability shall be limited to the total fees actually paid by the client for the specific service engagement giving rise to the claim.

For questions regarding these Terms or to request an individual Service Level Agreement (SLA), please contact our legal and partnerships desk: